SMS Consent

How Compass Place Uses SMS for Account Verification (Required) and Optional Tour Messaging
Compass Place is a product of Fletcher Street Corporation.

Consent Collection Process

Users create an account by entering a mobile phone number and receiving a one-time verification code by SMS. This account verification SMS is required for authentication. Separately, users may optionally enable SMS for tour scheduling and facility updates via an unchecked-by-default consent checkbox during registration (or later in App Settings).

This consent checkbox is optional — users can complete registration and use the App without enabling SMS tour/update messages. Opt-in for tour/update SMS is collected exclusively through the mobile app registration flow.

What Messages Are Sent

After consenting, users may receive SMS messages from Compass Place including:

Tour scheduling requests and confirmations
Facility responses to tour inquiries
Tour reminders
Post-tour feedback requests
Check-ins after a parent moves into a facility
Important updates about saved facilities

Account Verification Messages (Required)

Compass Place sends one-time verification codes by SMS to authenticate user accounts. These messages are sent only when a user initiates verification or account access in the App. If a user replies STOP, we will stop sending SMS from that number (including verification codes), which may prevent account access until the user opts back in by replying START.

Message Frequency

Message frequency varies based on user activity. During active tour scheduling, users may receive multiple messages per day. Otherwise, messages are periodic and activity-based.

Opting Out

Users can opt out of SMS communications at any time by:

Important: Because SMS is required for account verification, replying STOP will also stop verification codes and may prevent account access until a user opts back in (for example, by replying START).