Effective Date: July 3, 2026 • Last Updated: July 24, 2026
First Call Advantage ("FCA," "we," "us," or "our") is a service operated by Fletcher Street Corporation, a Delaware corporation. FCA provides lead response and intake advocacy services to home care agencies ("Agency Partners" or "Agencies").
This Privacy Policy describes how we collect, use, disclose, and protect information in connection with the FCA platform, website, mobile application, and related services (collectively, the "Services"). It applies to:
By using the Services, you acknowledge this Privacy Policy. If you are an Agency Partner, your use of FCA is also governed by your Business Associate and Services Agreement (BASA) with Fletcher Street Corporation, which serves as both the governing services agreement and, where applicable, a Business Associate Agreement under HIPAA.
When an Agency Partner enrolls in FCA, we collect:
When an Agency Partner's marketplace lead is forwarded to FCA, we receive and process:
Lead contacts have not directly interacted with FCA. Their information is provided to us by Agency Partners who received it from third-party marketplace platforms. Agency Partners are responsible for ensuring that their sharing of this information with FCA is authorized under the terms of their agreements with those marketplaces and under applicable law.
For FCA advocates, we collect:
When you use the FCA web console or mobile application, we may automatically collect:
| Purpose | Information Used |
|---|---|
| Deliver the FCA service (receiving leads, notifying advocates, documenting outcomes) | Lead contact info, agency data, advocate data |
| Authenticate and authorize users of the platform | Email, phone, hashed passwords |
| Send push notifications to on-duty advocates when a lead arrives | Device push tokens, advocate on-duty status |
| Parse and extract structured lead data from forwarded emails | Raw email content (processed by AI; see Section 4) |
| Provide agencies with lead history and dashboard reporting | Lead records, call notes, outcomes |
| Communicate with agency personnel about account and service matters | Email addresses, phone numbers |
| Improve and debug the Services | Error logs, usage data, diagnostic information |
| Comply with legal obligations | As required by applicable law |
We do not use lead contact information for marketing purposes. We do not sell personal information to third parties.
We share information with third-party service providers that help us operate the platform. These providers process data on our behalf and are contractually obligated to protect it. Current providers include:
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase (database and authentication) | Stores all platform data including lead records, agency data, and advocate information | All platform data |
| SendGrid (email processing) | Receives forwarded marketplace lead emails via Inbound Parse webhook | Raw email messages containing lead contact information |
| Anthropic (AI inference) | Parses structured lead data (name, phone, email, care context) from email text using Claude AI | Email subject and body text, which may include care-related information |
| Expo / Apple / Google | Delivers push notifications to advocate devices | Device push tokens, notification content (lead name and agency) |
We do not share lead contact information with any party other than the Agency Partner that originated the lead and the service providers listed above.
Information about an individual's care needs (such as medical conditions, diagnoses, or functional limitations) may constitute sensitive personal information and, in some contexts, Protected Health Information (PHI) under HIPAA.
FCA operates as a service provider to home care agencies. Some agencies may qualify as Covered Entities or Business Associates under the Health Insurance Portability and Accountability Act (HIPAA); others may not, depending on the nature of the care they provide.
If your agency is subject to HIPAA and intends to share PHI with FCA, this sharing is governed by Part Two of your Business Associate and Services Agreement (BASA) with Fletcher Street Corporation, which serves as a Business Associate Agreement under 45 C.F.R. ยง 164.504(e). Do not activate lead forwarding if your agency is a HIPAA Covered Entity until your BASA has been executed. Contact us at connect@compassplace.com with any questions.
We treat care-related information with heightened care regardless of HIPAA applicability. Access is restricted to authorized advocates and agency personnel. We do not use care information for any purpose other than providing the FCA service to the originating agency.
Care context notes are retained as part of the lead record for the duration of your agency's relationship with FCA and for a reasonable period thereafter for audit purposes (see Section 7).
For users in jurisdictions where a legal basis for data processing is required, FCA relies on the following:
We retain personal information for as long as necessary to provide the Services and as required by law. General retention guidelines:
PHI retained by FCA upon termination of a BASA is subject to the return-or-destroy obligations set forth in Section 15.9 of the BASA.
We implement technical and organizational measures to protect personal information, including:
No system is completely secure. We cannot guarantee absolute security, but we are committed to notifying affected parties promptly in the event of a breach that involves your personal information, as required by applicable law. For HIPAA Covered Entities, breach notification is governed by Section 15.7 of your BASA.
If your information was shared with FCA as part of a marketplace lead referral and you would like to:
Please contact us at connect@compassplace.com. We will respond within 30 days. Please note that some information may need to be retained for legal or audit purposes even after a deletion request.
If you are an Agency Partner user or an Advocate with a platform account, you have the right to request deletion of your account and associated personal information at any time.
To delete your account, you have two options:
Please note that some information may be retained after deletion where required by law or for legitimate audit purposes, as described in Section 7 (Data Retention). Lead records associated with your agency's activity may also be retained per our agreement with the originating Agency Partner.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete your personal information, the right to correct inaccurate information, and the right to opt out of the sale of personal information.
FCA does not sell personal information. To exercise your rights under California law, contact us at connect@compassplace.com.
FCA is a business-to-business service not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, contact us immediately at connect@compassplace.com.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated to Agency Partners via email. Continued use of the Services after the effective date of any change constitutes acceptance of the updated policy.
For questions, concerns, or requests related to this Privacy Policy, contact:
Fletcher Street Corporation
Operating as First Call Advantage
Email: connect@compassplace.com